ASHLAND, Ky., February 13, 2026 — With energy costs top of mind for many customers, Kentucky Power is outlining several steps taken during January’s cold weather to help manage electric bills.
“There’s no doubt the cost of electricity has gone up for our customers, so we have taken planned and proactive steps to help offset the winter bill spikes we see every year, but particularly this year given the prolonged stretch of cold temperatures,” said Kentucky Power President and Chief Operating Officer, Cindy Wiseman. “Our responsibility is to plan ahead, operate reliably and take practical steps like these to help our customers manage costs and make electricity more affordable, which we are committed to doing.”
Here are the steps Kentucky Power has taken:
- Ensured generating plants were available to operate when they were needed most, helping reduce the need to purchase higher-priced electricity from the market.
- Planned in advance of the cold weather by hedging natural gas used at our generating plant, protecting customers from price volatility and resulting in approximately $4.8 million in fuel cost savings.
- Requested the Public Service Commission to allow us to defer $5 million in fuel costs to help manage customer bill impacts.
- Worked with regulators to modify its Fuel Adjustment Clause settlement so that fuel-related credits could be returned during winter months, helping offset seasonal bills when energy use is typically higher.
In addition to managing energy supply costs, Kentucky Power continues encouraging customers to use programs designed to help avoid bill spikes caused by extreme weather:
- Customers currently using traditional budget billing may benefit from switching to AMP, which can help avoid larger annual settle-up balances and provide greater month-to-month stability.
- Customers with electric heat are encouraged to apply for the EnergyAdvantage for Home program which provides incentives, tools and resources that help customers improve energy efficiency and manage usage during periods of higher demand.
- Bill education resources and flexible payment options are available through our website, by calling our customer service team at 800-572-1113 or by sending a message to us through Facebook. Customers are encouraged to call or send a direct message so we can help them better understand and manage their energy expenses.
Customers can learn more about available programs and tools by visiting KentuckyPower.com.
Kentucky Power, with headquarters in Ashland, provides electric service to about 162,000 customers in 20 eastern Kentucky counties. Kentucky Power is an operating company in the American Electric Power system, one of the largest electric utilities in the U.S.