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Payment Assistance

We recognize that financial hardships happen, and sometimes you need a little extra support paying your bill. The following options do things like give more time to pay, set up payment plans, and harness the power of our communities to help reduce your payment. Let's work together to find the right option for you.

FALLING BEHIND ON YOUR BILL? Discover the right bill assistance programs for you.

Payment Extensions & Arrangements

Just need a few days and can pay in full? A payment extension may be the right choice. Need to spread out payments over a few months? An extended payment arrangement helps you do just that.

Payment Extension Get a little more time to pay with a one-time payment extension.

Payment Arrangement Request a monthly payment plan to pay off your balance in full.

Payment Assistance Programs

Other assistance programs may be available. Contact your local community action agency or the Kentucky Housing Corporation for programs currently available.

Low-Income Home Energy Assistance Program (LIHEAP) LIHEAP provides federally funded assistance to help families manage energy costs.

Check eligibility

Home Energy Assistance in Reduced Temperatures (HEART) HEART provides participating Kentucky Power residential customers who have electric heat with $115 of assistance each month January to April. Qualifying customers with non-electric heat can receive $58 a month for those same four months.

Learn about HEART

Temporary Heating Assistance in Winter (THAW) THAW provides participating Kentucky Power residential customers who need temporary help with assistance up to $175. The program is available January through April or until designated funds are depleted on a first come, first served basis.

Learn about THAW

Kentucky's Homeowner Assistance Fund Kentucky will receive $85.4 million in federal Homeowner Assistance Funds from the American Rescue Plan Act of 2021. These funds will assist qualifying homeowners who have experienced financial distress due to the COVID-19 pandemic with direct assistance for mortgage payments, property taxes and insurance, homeowner's association fees and utility assistance. The program, funded by the U.S. Treasury, will be administered by Kentucky Housing Corporation and will launch later this year.

Learn more

Helping Others in our Communities

Help Someone Facing Disconnection You can help a relative or friend keep their power on by getting notifications when they are at risk of being disconnected. Often, people add this service to accounts of vulnerable customers (those with mental impairments, illness, or advanced age) who have difficulty understanding Kentucky Power's disconnection process, but this free service is available for any customer.

How Third-Party Notifications work:

Print a Third-Party Authorization Form
The account holder must complete, sign, and mail it to the address on the form, authorizing you to receive notifications on their behalf
As an authorized third-party, you will receive copies of the billings if electric service is at risk of being disconnected due to non-payment

You will not be responsible for paying the bill.

Download form

Surprise Someone You Love Direct gifts to a recipient of your choice through our Friends & Family Direct program. You decide the amount to give, and your loved one's account will be credited immediately upon receipt. Download and mail the Friends & Family Direct form to brighten someone's day.

Direct your gift

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Payment Assistance

Payment Extensions & Arrangements

Payment Assistance Programs

Helping Others in our Communities

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